Warranty Terms and Conditions

Thank you for your confidence in purchasing LEGO® Education educational materials, and we hope you are satisfied with your purchase. If this equipment requires service during the warranty period, please contact Panama STEM Education, City of Knowledge, Innovation Center, Edificio 234, Oficina 105, Ancón District, Panama City, telephone +507 6679- 3700.

Your Warranty

This warranty is applicable to your LEGO® Education product if it is listed in the accompanying documentation that was purchased within the Republic of Panama and sold by Panama STEM Education Inc. Through this commercial guarantee, Panama STEM Education Inc., guarantees the educational product LEGO® Education against defects in material and workmanship for a period of 1 (ONE) YEAR from the original date of purchase. This warranty does not affect the legal rights of the consumer and user, which are independent and compatible with the commercial guarantee. If, during this warranty period, the product (on the original date of purchase) has defects in materials or workmanship, Panama STEM Education Inc. in the exclusive territory of Panama will repair or replace (at the discretion of Panama STEM Education or LEGO® Education) the product or its defective parts, under the conditions specified below and without any charge for labor or parts. Panama STEM Education Inc. may replace defective components or products with new or recycled products. All products or components of the replaced products are owned by Panama STEM Education Inc.


    This warranty is valid only when it is presented with the original invoice or proof of purchase (indicating date of purchase, model, serial number and the name of Panama STEM Education as exclusive distributor and representative for Panama of LEGO® Education) together with the Defective product during the period covered by the warranty. Panama STEM reserves the right not to offer the free warranty service if the indicated documents are not presented or if the information they contain is incomplete or illegible. This warranty does not apply if the model name or serial number of the product has been altered, erased, disappeared or illegible.

    To prevent loss or removal of information from removable data storage media or accessories, you must remove them before using the product warranty service.

    This warranty does not cover transportation costs or risks arising from the transportation of your product to and from LEGO® Education or to and from Panama STEM Education.

    This warranty does not cover any of the following: Periodic maintenance and repair or replacement of parts derived from normal wear and tear. Consumable material (components that are expected to require periodic replacement during the life of the Product, such as non-rechargeable batteries, print cartridges, stilettos, light bulbs, etc.). Damage or defects arising from improper use, operation or treatment of the product and not from normal use of the product. Damage arising from: Misuse, including: Treatment that results in damage or changes in the physical, surface or appearance of the product or damage to liquid crystal displays. Installation or use of the product in a manner that does not comply with the LEGO® Education installation or use instructions. Maintenance of the product so that it does not respect the instructions of LEGO® Education for its maintenance. Installation or use of the product in a manner that does not respect the technical or safety standards of the country where it is used or installed. Virus or use of the product with software not provided with the product or improper installation of the software. States or defects in the system in which the product is used or incorporated with the exception of other LEGO® Education products designed for use with the product. Use of the product with accessories, peripheral units and other products of a type, condition or standards not established by LEGO® Education. Repairs or attempted repair by third parties not belonging to Panama STEM Education. Product updates not covered by the specifications or features described in the instruction manual, or Modifications of the product to adapt it to the technical norms of security of countries for which the product was not specifically designed or manufactured. Adjustments or accommodations without prior consent from Panama STEM Education Inc. or LEGO® Education, including: Negligence. Accidents, fires, liquids, chemicals, other substances, floods, vibrations, excessive heat, inadequate ventilation, electrical overloads, excessive or incorrect voltage or voltage supply, radiation, electrostatic discharge including lightning, other external forces and impacts. This warranty covers only the hardware components of the product. It does not cover software (or LEGO® Education or others) that provide or enforce end user license agreements, or separate warranty terms or exclusions. Exceptions and limitations.

Exceptions and limitations

Except in the cases mentioned above, Panama STEM Education Inc. or LEGO® Education will not provide any warranties (explicit, implicit, statutory or otherwise) in relation to the product, the quality of the software or its annexes, performance, accuracy , Reliability or adaptability to a purpose of the logical or other equipment. If this exception is not lawful or contemplated by current law, Panama STEM Education Inc or LEGO® Education will limit or exclude its warranties only to the extent permitted by applicable law. Any guarantee that can not be completely excluded will be limited (to the extent permitted by current law) to the duration of this. The only obligation on the part of Panama STEM Education Inc. or LEGO® Education under this warranty is to repair or replace the products subject to the terms and conditions of this warranty. Panama STEM Education Inc. or LEGO® Education is not responsible for loss or damage to products, services, this warranty or otherwise, including economic loss or non-assessable damages; The price paid for the product; Loss of profits, income, information, usufruct or use of the product or associated products or indirect, accidental or critical loss or damage. This clause refers to whether the loss or damage is due to: Deterioration or inoperability of the product or associated products due to defects or unavailability of Panama STEM Education Inc. or LEGO® Education, which has caused a downtime, loss of User time or a business interruption. Poor performance of the product or associated products. Failure or loss of software programs, removable data storage media, or Viruses and other causes. This fact refers to loss or damage to any legal theory, including negligence or other fraudulent procedures, breach of contract, express or implied warranties, and strict obligations (even when Panama STEM Education Inc. or LEGO® Education has already been advised Of the possibility of such damages). In cases where the law prohibits or limits these exclusions from liability, Panama STEM Education Inc. or LEGO® Education will exclude or limit its liability only to the extent permitted by applicable law. For example, there are countries that prohibit the exclusion or limitation of damages caused by negligence, reckless negligence, willful misconduct, fraud, and similar acts. The liability of Panama STEM Education Inc. or LEGO® Education under this warranty shall in no case exceed the price paid for the product, but if the current law allows only greater liability limitations, these will apply.

Your Rights Reserved

Consumers have statutory (statutory) rights under the national laws in force in relation to the sale of consumer products. This warranty does not affect your statutory rights, the non-exclusive or limitable rights, or the rights of the person from whom you purchased the product. You can assert any of your rights as you see fit.